Returns & Refund Policy

At OOOZY, under company Enneagon Food Industries PTY LTD, we take pride in delivering fresh, high-quality cheesecake cans. Due to the perishable nature of our products, we do not accept returns or exchanges for change of mind purchases.

Refunds & Replacements
We may offer a refund, replacement, or store credit if:
  • Your order arrives damaged
  • The wrong item was delivered
  • Your product arrives spoiled or unsafe to consume
  • Your order is incomplete
To request assistance, please contact us within 24 hours of delivery or pickup with:
  • Your order number
  • Clear photos/videos of the product and packaging
  • A brief description of the issue
Requests submitted after 24 hours may not be eligible for review.

Change of Mind

We do not provide refunds for:
  • Change of mind
  • Personal taste preferences
  • Incorrect storage after delivery/pickup
  • Orders left unattended for extended periods
Delivery Responsibility
Please ensure someone is available to receive refrigerated products upon delivery. Once the order has been delivered or collected, proper refrigeration becomes the customer’s responsibility.

Allergens
Our products may contain or come into contact with:
  • Dairy
  • Gluten
  • Nuts
  • Eggs
  • Soy
Please contact us before ordering if you have allergy concerns.
Contact Us
For support regarding your order, contact us at: